Terms & Conditions

PAYMENTS OPTIONS

All major credit and debit cards are accepted with the following surchages applicable:

  1. MasterCard and Visa – 2%
  2. All Debit Cards – No charge (N.B 2% for transactions on our website)

We do not accept American Express.

Furthermore, cheques are accepted by The Time Machine, however please note that prior to dispatching the product (s) to you the cheque must clear. Feel free to contact us if you wish to know more about this service. Both Bankers Drafts and Wire Transfers are accepted. These are subject to clearance for security and administration that could take up to three days.

We would also like to remind you that when making a payment using your Credit Card your insurance covers you. If you have any queries about this matter please get in touch with your Credit Card Company for further details.

CASH

Our policy restricts us from accepting cash sums in excess of £9500.

CUSTOMERS INFORMATION CONTACT

If you have any problems with your order, contact our customer service number (0203 086 8688) is available between Mondays to Saturday, 9:00am until 6:30pm. We will investigate and respond to any complaints within five working days. All our products are carefully checked and leave the stock room in perfect condition. This does not affect your statutory rights as a consumer.

DELIVERY

We send all Watches out by Royal Mail Special Delivery, for delivery Monday to Saturday. The cost of delivery is £25 for all UK delivery addresses, which includes postage, packaging and insurance. The delivery will arrive the following day by 1pm, and has to be signed for by the purchaser. All packages can be traced at all times. If you wish to track an item please call us for your tracking number. For your security delivery can only be made to the cardholders address.

PRIVACY STATEMENT

We will only use the information collected from you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not pass on your details to any third parties. We are committed to protecting your privacy.

The personal information, which we hold, will be held securely in accordance with the law.  The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit / debit card details

SWISSTIMEMACHINE SERVICE CENTRE

Please note that SWISSTIMEMACHINE.CO.UK accepts no responsibility for work and repairs carried out by swisstimemachine.co.uk on watches NOT bought from us. All watches purchased from us carry a full 12 months warranty unless specified when purchased.
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